Telesales Officer/Executive

Job Description

Title: Telesales Officer/Executive

Company Name: Glow International Malaysia Sdn Bhd

Vacancy: 1

Job Location: Kuala Lumpur

Career Level: Junior Executive

Years Of Experience: 3 years

Qualification: Not Specified

Employment Status: Full-Time

Summery

• Career development and advancement opportunities
• Positive & energetic working environment
• Open-minded management that are always open to ideas

Sales

1. Generate sales and interest by promoting company’s products, services and treatments via phone calls to customers
2. Preparation of weekly, monthly and yearly sales report and records
3. Strive towards meeting the assigned sign up volume and call volume
4. Achieve monthly personal sales target and team’s target
5. Work with the data provided by the Marketing department to pursue promising leads with persuasion and persistence
6. Initiate contact (i.e. cold calling) with previous/cold leads to reduce passive reaction
7. Communicate and coordinate customer appointments booking by liaising closely with every centre and clinic
8. Using the sales script provided to drive sales and respond to customers
9. Updating the company system (i.e. Pipedrive) is optimally utilised at all times by keeping a record of calls, sales and notes on customers
10. Ensure telesales activities follow-ups are completed in a timely manner
11. Stay abreast with the products, services, promotions and treatments offered by the company as well as telesales best practices
12. Providing suggestions on new ideas to keep motivation levels high as well as new ideas to improve the telesales operations

Customer Service

1. Initiate and maintain contact with customers to work towards building a positive relationship with customers to encourage returning customers
2. Introduce the company’s products, services and treatments to customers in order to follow up with further steps of the sales process
3. Address any queries or concerns customers may have in regard to the Glo’s treatments, and products
4. Manage customers’ comments, feedback and complaints by offering solutions based on their concerns or needs, guided by the department and company’s SOPs
5. Updating the database with customers’ information, after each call
6. Ensuring customer follow-ups are completed in a timely manner
7. Ensure all calls made meet the agreed standards of performance
8. Providing suggestions on possible improvements to customer service within the organization