MIS Group Support

Job Description

Title: MIS Group Support

Company Name: Columbia Asia Group of Companies

Vacancy: 1

Job Location: Subang Jaya

Career Level: Junior Executive

Years Of Experience: 2 years

Qualification: Diploma, Advanced/Higher/Graduate Diploma

Employment Status: Full-Time

Responsibilities:
  • Provide onsite Application (Care21) support to end users (Doctors, Nurses, Admin staff). Care21 is a Bespoke Hospital Information Management System (HIMS) implemented across Columbia Asia
  • Provide application support (CALIMS, EMRD, PACS (Carestream), Asset 360, CALM (Care21 on Lite Mobile), PEP (Patient Portal) and any other new software)
  • IT Peripheral & other application support (printer, Office M365, scanner, etc.), basic database support and maintenance (guideline from DBA & software maintenance team)
  • Perform periodic system health check and maintenance on servers, storage and network security devices such as firewall, router, antivirus system and etc
  • Ensure secure operations of in-house computer systems, servers and network connections. Includes system logs review and analysis, scrutinizing network traffic and troubleshooting
  • Manage and support networking and security services in LAN, WAN and Internet network infrastructure
  • Handle implementation of system/solution and installation of hardware, software and networking components
  • Responsible for documenting service log, keep track of version upgrade and software licensing
  • Conduct end-user training
  • Managing Site Support person for facilities and to support facilities if Site Support is not available.
  • Conduct in-house software testing
Requirements :
  • Candidate must possess at least a Diploma/Degree in Computer Science/Information Technology
  • A wide understanding and technical knowledge in PC/Laptop (Windows 8.1 & 10), Hardware and Peripherals, LAN/WAN, MS SQL 2012/2016, Windows 2012/2016 Server, MS Office 365 Suite, One Drive, Veritas Backup, SCCM Windows Server OS, Sophos Antivirus, Active Directory, Microsoft Networking, TCP-IP, SQL Server, Load balancer and Firewall
  • Knowledge on Mirth monitoring and troubleshooting, Minerva DB and middleware integration.
  • Knowledge on cloud base platform and administration
  • Zabbix monitoring is an added advantage
  • Applications with HIMS software knowledge would be an added advantage
  • Ability to travel local and overseas
  • Must be on standby 24-hours/7 days a week
  • Positive, team player, detailed and good in problem solving
  • Ability to priorities and possess sense of urgency
  • Meticulous, initiative, dedicated and able to handle multiple tasks under pressure and tight deadline
  • Minimum 2-3 years’ experience in system administrator/network support fields
  • Minimum 1 year experience in database administration (MS SQL)
  • Possess own transport

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