Membership Admin

Job Description

Title: Membership Admin

Company Name: Sportathlon (Malaysia) Sdn Bhd (Fitness First)

Vacancy: 2

Job Location: Kuala Lumpur

Career Level: Entry Level

Years Of Experience: 1 year

Qualification: Not Specified

Employment Status: Full-Time

Summery

• Flexible Working Hours
• Parking Allowance Provided
• Free Tri-brand gymMembership

Key Responsibilities:

• To ensure the Clubs adhere with the internal membership system and compliance to the procedures and requirement set by membership administration department
• To accurately and efficiently verify all membership related information in the membership system
• Responsible for administrative functions, maintaining members' membership accounts accurately
• To ensure accuracy of all reporting procedures through system database checking and system control
• To follow up and implement all system and procedure installed by the Company
• To be transparent in all dealings and discussions and bringing issues/risk forward at the earliest opportunity
• To ensure all sales are vetted to the criteria set by the Management with all supporting documents provided
• To ensure all members are billed in accordance to the contract terms and conditions
• Liaise and report to National Membership Admin Manager on any issues or matters pertaining to the membership database/system

Requirements:

• Must have excellent Company knowledge and ethos understanding
• Must be computer literate with numerical skills and basic administrative skills
• Must have an excellent telephone etiquette, technique and manner
• Must posses strong motivational, interpersonal and communication skills
• Must be a self-starter and hold strong organisational and management skills
• Must be a problem solver and provide guidance to all Club staff
• Must portray a high level of professionalism, honesty, integrity and excellence of work ethic