IT Support Engineer Cum Office Admin

Job Description

Title: IT Support Engineer Cum Office Admin

Company Name: SANLI M&E ENGINEERING SDN. BHD.

Vacancy: 1

Job Location: Kota Tinggi

Career Level: Entry Level

Years Of Experience: 2 years

Qualification: Diploma, Advanced/Higher/Graduate Diploma

Employment Status: Full-Time

Summery

  • Outstanding career growth & development opportunities
  • Attractive, Competitive salary & work benefit package
  • Passionate, energetic & innovative work culture

Roles and Responsibilities

A. IT Support Engineer (Report to Sanli HQ IT)

  • Providing IT support on requests or issues across the company and sites to all users in a timely manner.
  • Diagnose and provide solutions to IT hardware & software issues/problems. Activate vendor support resources when necessary.
  • Setup, maintain and monitor IT related technical infrastructure and applications including network, server, website, computers, printers, scanners, phones, storage, backups, Outlook/Email, MS Office, Teams, etc.
  • Ensure timely system and network security patches, firmware update and hardening in place.
  • Create and maintain user accounts, access and records on new user onboarding, changes or off-boarding.
  • Always keep up-to-date IT assets (Hardware/Software & Licenses) and assignee records.
  • Dispose old and out-of-warranty IT hardware.
  • Monitoring of IT contracts, licenses and subscriptions’ usage and work on renewal in timely manner.
  • Explore new technologies and sourcing for vendors/suppliers and liaise with them on suitable IT solutions, products and/or services.
  • Raising procurement requests, follow up and maintaining IT procurement records.
  • Create and update documentations, technical SOPs and forms.
  • Assist in IT Audits including provide evidence and work on remediations.
  • Observe, review and work on continuous improvement in IT technical areas and processes.
  • Assess risks and ensure compliance of existing IT implementations and new roll outs.
  • Ad-hoc duties assigned by the Management from time to time.

B. Office Admin (Report to Sanli JB)

  • Assist on office administrative works including but not limited to attendance.
  • As document controller, manage and tracking documents.
  • Assist on required submission checking and tracking.
  • Assist engineers on procurement request, tracking and follow up.

Qualifications and Education Requirements

  • Diploma with at least 2 years relevant experience / Degree in Information Technology / Computer Engineering or equivalent.
  • Good communication skills and a self-starter who able to work independently.
  • Good time management and know how to prioritize tasks and projects.

Preferred Skills

  • Familiar and experienced with ITIL processes, Audit, IT Security.

Additional Notes

  • May have to lift and carry heavy equipment as per job nature.

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