Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Phillip Wain (Malaysia) Sdn Bhd

Vacancy: 2

Job Location: Kuala Lumpur

Career Level: Entry Level

Years Of Experience: 1 year

Qualification: Primary/Secondary School/O Level

Employment Status: Full-Time

Summery

• Performance bonus & Incentive
• Medical Claims
• Single Star Allowance

Benefits:

• Medical Claims
• Single Star Allowance
• Performance Incentive
• Performance bonus
• Good location for work - Near to LRT Station
• A conducive work environment
• Annual Leave 12 days

• Handles Front Desk Operations such as handling arrivals registration, departures and walk-in request.
• Responding promptly to all customer requests, and inquiries in accordance with the performance standard by telephone, or in person.
• Consistent in delivering excellent service standards to customers and maintaining high customer satisfaction.
• To handle day-to-day inbound and outbound calls.
• Prepare and submit daily and weekly front desk operations report in a timely manner.

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
• Fresh graduates are welcome to apply.
• Required languages: Bahasa Malaysia and Good English speaking.
• Pleasant personality and polite at all times.
• Good communication skills and ability to interact with all levels of people.
• Must be willing to work on shifts, weekends and public holidays.
• Has a passion for service. Previous service experience will be an advantage.
• Good team player and willing to learn.
• Full-time position(s) available.
• Able to start work immediately/on short notice.
• Being a women-only club, we regret that we only engage ladies for the above position.