Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: SYARIKAT LOGISTIK PETIKEMAS SDN. BHD.

Vacancy: 2

Job Location: Klang/Port Klang

Career Level: Senior Executive

Years Of Experience: 3 years

Qualification: Bachelor's Degree, Post Graduate Diploma, Professional Degree

Employment Status: Full-Time

Summery

  • Career Growth and Development Opportunity
  • Excellent remuneration package
  • Passionate, energetic & Innovative work culture

Job summary

To manage customer service functions, prepare all documentations for export and import services, provide operational assistance to ensure seamless shipment flow as well as communicate effectively with customers.

Responsibilities

  • Manage shipment bookings,  shipping and document related enquiries from internal/external customers
  • To liaise with customers, ports, shipping lines, depot, agents at destinations on all shipping, documentation and billing related matters 
  • To prepare full set of import and export shipping documents including Bill of Lading, Manifest, Invoice, Delivery Order and others.
  • To provide support for operations and proactively coordinating with customers on all shipping matters.

 Requirements

  • Degree in any field
  • Possesses strong hands-on experience in container shipping customer service/operation for at least 3 years with expertise in shipping system, shipping documents, billing and customs procedures.
  • Good interpersonal, communication and interactive skills

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