CUSTOMER SERVICE EXECUTIVE

Job Description

Title: CUSTOMER SERVICE EXECUTIVE

Company Name: PURAS

Vacancy: 2

Job Location: Kuala Lumpur

Career Level: Junior Executive

Years Of Experience: 1 year

Qualification: Not Specified

Employment Status: Full-Time

Summery

• Passionate, Energetic, Young and Friendly Working Environment
• We advocate safe and positive working environment
• We Recognition and Appreciation for well Performing Staff

[Work Hours & Benefits]

Flexibility to work on-site during weekdays and remotely during weekends. 

Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Flexibility to answer inquiries and calls during weekends
• Attentive to responding via social media and mobile App
• To help customers with delivery issues.
• To work closely with the marketing team and always up to date with on-going campaigns/promos in order to answer incoming queries. 
• To communicate with retail assistants & align on customers queries.
• To answer queries from Facebook, Instagram, Email, Shopify Inbox, General Line, LazMall, FB Live.

Qualifications / Skills:

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• Independent
• Effective communication with stakeholders/customers 
• Education, Experience, and Licensing Requirements:
• University/college degree is an asset
• Familiarity with office software and phone systems a plus
• Previous experience, especially in particular industry, preferred
• 1-2 years of experience in customer service
• Enjoys engagement with customers
• Able to handle difficult situations and resolve issues 
• Able to read, write and converse in Mandarin is a bonus