Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: N Moo Moo Senders Sdn Bhd

Vacancy: 1

Job Location: Kuala Lumpur

Career Level: Junior Executive

Years Of Experience: 1 year

Qualification: Primary/Secondary School/O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Employment Status: Full-Time

Summery

  • 5 working days per week & 16 days Annual Leave
  • Fun, young and flexibility working culture
  • Unlimited free snacks, drinks and ice cream!

Job Description:

  • Handling inbound calls regarding general & complicated issues from customers/merchants.
  • Handling outbound or follow-up calls to customer/merchants whenever required.
  • Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants.
  • Managing ad-hoc administrations, also communicating and coordinating with internal departments when required.
  • Monitor daily orders and ensure each orders are well taken care of while within our SLA.
  • Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience.

 Job Requirements:

  • Wholehearted to solve customers' problems along with efforts to surpass the expectations.
  • High curiosity to determine answers to root cause of an issue.
  • Capable to swiftly perceive technical concepts, information, tasks, and issues.
  • Ability to provide alternatives/solutions for any issues.
  • Ability to work independently with least supervision along with excellent time management skills.
  • Always having empathy & positive mindset to provide utmost professional attitude for customers & merchants.
  • Good team player that has ample communication, coordination, cooperative skills with teammates to innovate and solve issues.
  • Ability to work under-pressure and to meet speculated SLA and deadlines.
  • Must be able to work on rotational shift (Weekdays, Weekends & Public Holiday).
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in any field.
  • At least 1 year(s) of working experience in customer service, and fresh graduates are welcomed to apply.
  • Required language(s): Bahasa Malaysia, English and Mandarin.

Working Hours: Two (2) Shifts (5 Days/Week):

  • Morning: 9AM-6PM (No Shift Allowance)
  • Afternoon: 1PM-10PM (Shift Allowance Available)

How this career will benefit you?

  • Flexible and young working environment which allows you to give your own ideas and implement them for the workplace. (Learn, Share & Grow together)
  • Parking Full Claim
  • Phone Allowance
  • Annual Leave (16days/year)
  • Medical Benefit (Applicable to Dental, Optical and others)
  • Annual Bonus
  • Annual Trip
  • Salary Increment (Review from time-to-time)

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