Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: N Moo Moo Senders Sdn Bhd

Vacancy: 1

Job Location: Kuala Lumpur

Career Level: Junior Executive

Years Of Experience: 1 year

Qualification: Primary/Secondary School/O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Employment Status: Full-Time

Summery

• 5 working days per week & 16 days Annual Leave
• Fun, young and flexibility working culture
• Unlimited free snacks, drinks and ice cream!

Job Description:

• Handling inbound calls regarding general & complicated issues from customers/merchants.
• Handling outbound or follow-up calls to customer/merchants whenever required.
• Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants.
• Managing ad-hoc administrations, also communicating and coordinating with internal departments when required.
• Monitor daily orders and ensure each orders are well taken care of while within our SLA.
• Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience.

 Job Requirements:

• Wholehearted to solve customers' problems along with efforts to surpass the expectations.
• High curiosity to determine answers to root cause of an issue.
• Capable to swiftly perceive technical concepts, information, tasks, and issues.
• Ability to provide alternatives/solutions for any issues.
• Ability to work independently with least supervision along with excellent time management skills.
• Always having empathy & positive mindset to provide utmost professional attitude for customers & merchants.
• Good team player that has ample communication, coordination, cooperative skills with teammates to innovate and solve issues.
• Ability to work under-pressure and to meet speculated SLA and deadlines.
• Must be able to work on rotational shift (Weekdays, Weekends & Public Holiday).
• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in any field.
• At least 1 year(s) of working experience in customer service, and fresh graduates are welcomed to apply.
• Required language(s): Bahasa Malaysia, English and Mandarin.

Working Hours: Two (2) Shifts (5 Days/Week):

• Morning: 9AM-6PM (No Shift Allowance)
• Afternoon: 1PM-10PM (Shift Allowance Available)

How this career will benefit you?

• Flexible and young working environment which allows you to give your own ideas and implement them for the workplace. (Learn, Share & Grow together)
• Parking Full Claim
• Phone Allowance
• Annual Leave (16days/year)
• Medical Benefit (Applicable to Dental, Optical and others)
• Annual Bonus
• Annual Trip
• Salary Increment (Review from time-to-time)