Customer Care Assistant

Job Description

Title: Customer Care Assistant

Company Name: CHEP Malaysia Sdn Bhd

Vacancy: 3

Job Location: Singapore

Career Level: Junior Executive

Years Of Experience: 2 years

Qualification: Primary/Secondary School/O Level

Employment Status: Full-Time

Summery

  • Attractive compensation benefits
  • Medical Benefits
  • Work Life Balance

Office administrative support/back up for existing Customer Service Assistant during annual & medical leave

  • Phone calls manning
  • Assist in overseeing Yvonne’s work in her absence

Operations

  • Daily liaising with transporters on the delivery & collection of pallets  
  • Coordinate with SG01 personnel on status of collected pallets:
  • Monitor RU pallets with SG01 personnel to meet daily pallet demand.
  • Plan weekly demand forecast for CHEP SG & quarterly to CHEP Malaysia.
  • Coordination on the relocation of excess/AR pallets to MY08 SC with Malaysian transporters. 
  • Attend to customer daily enquiries on delivery & collection of pallets including other related issues.      

Pallet repair work scope 

  • Daily monitoring & movement update of pallets for SAP system input.
  • Daily update of all pallets returned (de-hired) to SG01.
  • Ensure 100% accuracy of contractor’s pallet repair billing    
  • HT movements & billings reconciliation

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