Client Services Senior / Analyst

Job Description

Title: Client Services Senior / Analyst

Company Name: WECHAIN FINTECH SDN. BHD.

Vacancy: 3

Job Location: Kuala Lumpur

Career Level: Junior Executive

Years Of Experience: 1 year

Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Employment Status: Full-Time

Summery

  • Fun Environment + Lucrative Compensation package + Career growth

Company is a fast growing fintech company managing an exchange trading platform; Top 5 market leader in the industry across the world. Business has direction of expanding into the greater market in Asia region, therefore on an active hiring plans of Client Services Analyst / Senior Analyst.

  • Candidates must be able to perform 5 days' shift work including weekends & Public Holidays.
  • 3 Shifts: Morning 8am to 5pm / Night 4pm to 1am / Midnight 12am to 9am (All with 1 hour break)
  • This is a 3 months contract position convertible to permanent depending on individual's performance.

Language support needed: 

  • Mandarin and English
  • Korean and English
  • Japanese and English
  • German and English
  • French and English
  • Spanish and English
  • Turkish and English

** The above mentioned languages are needed to liaise with their counterparts and customers based there in their respective countries **

Responsibilities (Training will be provided)

  • Provide prompt, efficient and high level of customer service assistance in trading via live chat, email and phone calls.
  • Familiarize with company trading platform and stay up-to-date on general market conditions to support inquiries and provide first class trading experience.
  • Diligently and effectively manage and follow up any enquiry of current or prospective clients.
  • Understand customer's needs and convert it as feedback opportunities to innovate the service.
  • Continuously seek for improvement to enhance team's performance and work efficiently.
  • Excellent problem solving skills, team player and driven for growth.

Requirements

  • Available immediately or short notice i.e. 2 weeks.
  • Preferably candidates with 2 -3 years of customer service experience, providing live chat / email / phone calls support. Advantageous for candidates trained in fast-paced call-centre environment (Our company is NOT call-centre)
  • Open to entry level! Advantageous if with financial / economics / mathematical background or sensitive with numbers.
  • Career-switch applicants from Finance / Investment industry are welcomed!
  • Candidate must possess at least Diploma/Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field. Ideally with qualifications in Mathematics / Economics / Finance / Business Administration / Business Management. Fresh graduates are encouraged to apply.
  • Background in Finance, Customer Service, Stock Trading, Forex and Investment related background are highly encouraged to apply
  • Fluent English communication skills (written and spoken) is a must.

Benefits

  • Lucrative Bonus Package + Incentive + Shift Allowance
  • Up to 16 days Annual Leave
  • Festive Gifts
  • Overtime Meal and Transport Benefits
  • Employee Growth Funding
  • Medical insurance coverage
  • Regular Employee Bonding Events
  • Attractive Annual Variable Bonus AND Bi-Annual Performance Incentives

Culture

  • Energetic, Fun and Fast-paced environment
  • Like-minded people with passion and interest in Blockchain / Fintech Business
  • Several career development and growth plans for both vertical and horizontal depth

Similar Jobs

More Jobs

Client Services Senior / Analyst

View

Network Technician

View

Systems Engineer

View

Senior Sales Application Engineer (Based in HQ KL and Johor)

View

Internship OpenText CCM/XECM

View

Associate Director, Fixed Income Pricing

View

Senior Product Specialist, Fixed Income-APAC

View

Draughtperson (Architect / Infra)

View

Technician

View

Civil & Structural Engineer (Design)

View

Project Admin

View

Pre-Sales Support Engineer

View

Sales Engineer

View

Senior Pricing Analyst

View

Delivery Analyst (EMEA Shift)

View

Cloud Sales Consultant (Government)

View

Hardline Engineer

View

IT Systems Specialist

View

ERP Business Analyst

View

ERP Project Manager

View

Server Engineer (Cloud And Infrastructure Engineer)

View

PRE-SALES CONSULTANT

View

Process Improvement Manager

View

Application Engineer

View

Assistant designer

View

Social Media / Digital Marketing Executive

View

OFFICE MANAGER

View

ACCOUNT ASSISTANT

View

Senior SAP FICO Consultant (Product Costing)

View

Senior Finance Manager (Shared Service)

View

IT Project Manager

View

Senior Data Loss Prevention Specialist

View

Digital Marketing (Multiple Positions)

View

Management Associate Programme (for Fresh Graduate)

View

Draughter

View

Recruiter- Technology

View

Account Assistance

View

Human Resource Executive

View

Senior / HR Analyst

View

HR / Admin Executive

View

Popular Job Categories