Client Services Senior / Analyst

Job Description

Title: Client Services Senior / Analyst

Company Name: WECHAIN FINTECH SDN. BHD.

Vacancy: 3

Job Location: Kuala Lumpur

Career Level: Junior Executive

Years Of Experience: 1 year

Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Employment Status: Full-Time

Summery

• Fun Environment + Lucrative Compensation package + Career growth

Company is a fast growing fintech company managing an exchange trading platform; Top 5 market leader in the industry across the world. Business has direction of expanding into the greater market in Asia region, therefore on an active hiring plans of Client Services Analyst / Senior Analyst.

• Candidates must be able to perform 5 days' shift work including weekends & Public Holidays.
• 3 Shifts: Morning 8am to 5pm / Night 4pm to 1am / Midnight 12am to 9am (All with 1 hour break)
• This is a 3 months contract position convertible to permanent depending on individual's performance.

Language support needed: 

• Mandarin and English
• Korean and English
• Japanese and English
• German and English
• French and English
• Spanish and English
• Turkish and English

** The above mentioned languages are needed to liaise with their counterparts and customers based there in their respective countries **

Responsibilities (Training will be provided)

• Provide prompt, efficient and high level of customer service assistance in trading via live chat, email and phone calls.
• Familiarize with company trading platform and stay up-to-date on general market conditions to support inquiries and provide first class trading experience.
• Diligently and effectively manage and follow up any enquiry of current or prospective clients.
• Understand customer's needs and convert it as feedback opportunities to innovate the service.
• Continuously seek for improvement to enhance team's performance and work efficiently.
• Excellent problem solving skills, team player and driven for growth.

Requirements

• Available immediately or short notice i.e. 2 weeks.
• Preferably candidates with 2 -3 years of customer service experience, providing live chat / email / phone calls support. Advantageous for candidates trained in fast-paced call-centre environment (Our company is NOT call-centre)
• Open to entry level! Advantageous if with financial / economics / mathematical background or sensitive with numbers.
• Career-switch applicants from Finance / Investment industry are welcomed!
• Candidate must possess at least Diploma/Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field. Ideally with qualifications in Mathematics / Economics / Finance / Business Administration / Business Management. Fresh graduates are encouraged to apply.
• Background in Finance, Customer Service, Stock Trading, Forex and Investment related background are highly encouraged to apply
• Fluent English communication skills (written and spoken) is a must.

Benefits

• Lucrative Bonus Package + Incentive + Shift Allowance
• Up to 16 days Annual Leave
• Festive Gifts
• Overtime Meal and Transport Benefits
• Employee Growth Funding
• Medical insurance coverage
• Regular Employee Bonding Events
• Attractive Annual Variable Bonus AND Bi-Annual Performance Incentives

Culture

• Energetic, Fun and Fast-paced environment
• Like-minded people with passion and interest in Blockchain / Fintech Business
• Several career development and growth plans for both vertical and horizontal depth