Analyst - Applications Support

Job Description

Title: Analyst - Applications Support

Company Name: LF Logistics Services (M) Sdn Bhd

Vacancy: 2

Job Location: Selangor

Career Level: Junior Executive

Years Of Experience: 3 years

Qualification: Bachelor's Degree, Post Graduate Diploma, Professional Degree

Employment Status: Full-Time

Job Responsibilities:
  • Provides third-tier deep-dive IT support for Logistics Applications e.g. WMS (Warehouse Management System), OTM (Oracle Transport Management), FFS (Freight Forwarding System) etc. --- identify, diagnose then resolve production related issues, which required strong application of troubleshooting and analytic skills.
  • Manages and track all incidents and service requests to resolution; ensuring that SLAs are met.
  • Monitors applications proactively to detect and resolve any application performance degradation or unavailability; ensuring availability is as close to 100% as possible.
  • Escalate outage and other production interruptions to appropriate individuals/groups.
  • Ensuring effective communication and coordination with cross-functional IT teams and internal customers.
  • Performs program modification when needed.
  • Performs program deployment to multiple countries when needed.
  • Performs program QA and QC when needed.
  • Prepares documentations, reports and statistics when needed.
  • Provides training and coaching on Logistics Applications when needed.
  • Provides feedback to superiors, peers and users.
  • Performs other duties as requested by the superiors.
Job Requirements:
  • Candidate must possess at least Degree in IT, Computer Science or Business Computing or equivalent.
  • Open to fresh graduates.
  • Working experience in supporting Logistics applications would be an added advantage.
  • Must have strong knowledge in complex SQL queries, stored procedures, views and functions in any RDBMS.
  • Must have strong written and verbal communication skills, interpersonal skills, problem solving and troubleshooting skills, self-driven, result oriented and always striving for excellence.
  • Must have good understanding of SLAs and customer-focus.
  • Must be able to work in a in a cross-functional team environment with minimal supervision.
  • Must be able to multi-task under pressure independently and deliver results within given timeframe.
How this career will benefit you?
  • There is free parking available.
  • Your wellbeing is important; you may work from home during the pandemic.
  • Fixed 13th month bonus.
  • Annual increment as well as a performance-based bonus.
  • We place a high value on work-life balance. - You will only work Monday through Friday (8.30 - 5.30)
  • Flexi work locations can be considered

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